100% agree on thinking about the entire UX system. Often times, service owners think in terms of their silos, and optimize for a fraction of the end-to-end UX. As UX PMs, we must consider the use cases from start to finish, including the alternate workflows to get it right.
100% agree on thinking about the entire UX system. Often times, service owners think in terms of their silos, and optimize for a fraction of the end-to-end UX. As UX PMs, we must consider the use cases from start to finish, including the alternate workflows to get it right.
💯!
Love that PM must keep their bar high and that designers should have a strong voice in product making.
Look forward to reading how to measure user love. 😊