Jun 11Liked by Adam Harmetz

100% agree on thinking about the entire UX system. Often times, service owners think in terms of their silos, and optimize for a fraction of the end-to-end UX. As UX PMs, we must consider the use cases from start to finish, including the alternate workflows to get it right.

Expand full comment


Expand full comment

Love that PM must keep their bar high and that designers should have a strong voice in product making.

Look forward to reading how to measure user love. 😊

Expand full comment