3 Comments
Jun 11Liked by Adam Harmetz

100% agree on thinking about the entire UX system. Often times, service owners think in terms of their silos, and optimize for a fraction of the end-to-end UX. As UX PMs, we must consider the use cases from start to finish, including the alternate workflows to get it right.

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💯!

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Love that PM must keep their bar high and that designers should have a strong voice in product making.

Look forward to reading how to measure user love. 😊

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